Just wanted to post and let everyone know about a recent experience I've been having with my EZ Loader trailer and what a great job that company has done fixing a problem that may not have even been theirs to fix. A few months back after a discussion on here, I took a look at my capacity sticker and realized my trailer was way underrated for my boat. It listed a max capacity of 3800 pounds and I knew my actual boat weight with motor, gas, etc. was probably over 5,000 pounds. I had also been having some weird tire wear issues although I'm not sure if it is related.
I contacted my dealer and they got a conversation going with EZ Loader. After a few months of back and forth and going and getting my boat weighed, I found out this week that they just got done building me a brand new higher capacity trailer that will arrive next week. Replaced for free under warranty. I'm not sure where the mishap occurred. They seemed to think I had a different boat on it that had a max HP of 125. I had to tell them about 5 times what boat and motor I actually had, but moral of the story, they didn't flinch when it came down to making it right. I'll be sure and update this once I get the new trailer with details on what they changed. Much thanks to EZ Loader. I'd make a point to buy one of their trailers after this experience.
I contacted my dealer and they got a conversation going with EZ Loader. After a few months of back and forth and going and getting my boat weighed, I found out this week that they just got done building me a brand new higher capacity trailer that will arrive next week. Replaced for free under warranty. I'm not sure where the mishap occurred. They seemed to think I had a different boat on it that had a max HP of 125. I had to tell them about 5 times what boat and motor I actually had, but moral of the story, they didn't flinch when it came down to making it right. I'll be sure and update this once I get the new trailer with details on what they changed. Much thanks to EZ Loader. I'd make a point to buy one of their trailers after this experience.
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