Parzival
Well-Known Member
I was going to post awhile back about a few issues that I had with our new 2014 2250 GBR. I decided to hold off and write up a summary of the entire process after it has been completed and that time has come.
Quick summary: Small ripples in the Aqua Teak flooring appeared; Bennington approved a warranty claim for replacing the entire floor; work was expertly performed by the great folks at River City Sales in Portland, OR; the customer is super happy!
The whole reason we chose Bennington was because we’re new to boating entirely. We were willing to pay the premium to purchase a Bennington largely because of the warranty. When you don’t know what you don’t know, this warranty looks very attractive. However, you really don’t know how good the warranty is until your boat is put in the position of having to make a substantial claim.
Some background: We took delivery of the boat from existing dealer stock late in the season last year. We were able to get the boat out a couple of times before the weather turned and we found a few problems. We had some minor issues with the boat initially and a larger one where the helm had a hydraulic leak. All of these were quickly addressed by our dealer. After the second time out on the boat we noticed that the Aqua Teak was rippling in a couple of places (see photos).
After reporting the problem to our dealer with some photos, they immediately opened up a warranty claim with Bennington. I had expected that the flooring would be solved by somehow injecting more adhesive under the ripples and then applying pressure. However, my dealer and Bennington felt that replacing the entire floor would make sure the issue didn't reoccur.
The factory shipped an entirely brand new Aqua Teak floor to my dealer. To be honest, I was a little worried about anyone but the factory making this kind of significant repair. My lack of faith was misplaced, because our dealer completed the work expertly.
We have receiving the boat back and have already taken it out for a nice cruise on The Columbia River. Everything is absolutely perfect with the boat now. I’m so happy that we chose Bennington and that we’re lucky enough to have a great dealer to work with.
There was a hidden bonus to the repair. Apparently, the speaker system wasn't properly wired when we first took delivery of the boat. The radio worked but it was pretty difficult to hear, even with the engine idling. Now the radio sounds fantastic!
Thanks to Bennington for standing by their product and to River City Boat Sales (Portland, OR) for being an exemplary dealer both during the selling process and more importantly, the large warranty claim process. They even sent progress photos of the work that I've shared below.
Quick summary: Small ripples in the Aqua Teak flooring appeared; Bennington approved a warranty claim for replacing the entire floor; work was expertly performed by the great folks at River City Sales in Portland, OR; the customer is super happy!
The whole reason we chose Bennington was because we’re new to boating entirely. We were willing to pay the premium to purchase a Bennington largely because of the warranty. When you don’t know what you don’t know, this warranty looks very attractive. However, you really don’t know how good the warranty is until your boat is put in the position of having to make a substantial claim.
Some background: We took delivery of the boat from existing dealer stock late in the season last year. We were able to get the boat out a couple of times before the weather turned and we found a few problems. We had some minor issues with the boat initially and a larger one where the helm had a hydraulic leak. All of these were quickly addressed by our dealer. After the second time out on the boat we noticed that the Aqua Teak was rippling in a couple of places (see photos).
After reporting the problem to our dealer with some photos, they immediately opened up a warranty claim with Bennington. I had expected that the flooring would be solved by somehow injecting more adhesive under the ripples and then applying pressure. However, my dealer and Bennington felt that replacing the entire floor would make sure the issue didn't reoccur.
The factory shipped an entirely brand new Aqua Teak floor to my dealer. To be honest, I was a little worried about anyone but the factory making this kind of significant repair. My lack of faith was misplaced, because our dealer completed the work expertly.
We have receiving the boat back and have already taken it out for a nice cruise on The Columbia River. Everything is absolutely perfect with the boat now. I’m so happy that we chose Bennington and that we’re lucky enough to have a great dealer to work with.
There was a hidden bonus to the repair. Apparently, the speaker system wasn't properly wired when we first took delivery of the boat. The radio worked but it was pretty difficult to hear, even with the engine idling. Now the radio sounds fantastic!
Thanks to Bennington for standing by their product and to River City Boat Sales (Portland, OR) for being an exemplary dealer both during the selling process and more importantly, the large warranty claim process. They even sent progress photos of the work that I've shared below.
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