Warranty Question

[nycali98]

I purchased a 2013 Bennington for just under $50,000.  I love the boat and two of my friends purchased boats because of how much they loved spending time my boat.    On the double chaise lounge in the back there are 2 armrest, 3 of the 4 corners have small spots where the leather is worn down.  Keep in mind I have used the boat only a handful of times and have on 6 hours on it.  I submitted the warranty claim through the dealership who agreed this was a claim that should be approved.  Unfortunately, Bennington denied my claim.  I called and spoke personally on 3 different occasions and was told there manager would call me back. ....this  was 2 weeks ago.  I was hoping form some advice on how to handle this .  I should also mention that one of the reasons I purchased this brand was because of the warranty and customer service.  Any info or advice is greatly appreciated.


Joe

 

[Dub9]

I am guessing Bennington is choosing not to warranty this based on the fact that the damage seems to be wear induced, and not the result of a manufacturing or material defect?


Did you purchase your Bennington new?


I can't quite tell the orientation of some of your photos, but could some of the wear occurred during towing, like if the cover was installed during a (long) trip.


Maybe work with your dealership, they may have more pull than an individual, or at least work to make it right with you.

 

[MH663]

Hard to tell but it looks more like a wear mark and not defective.  Its very difficult to discern from photo.