Vikingstaff
Moderator
I want to tip my hat to Bennington. We put our order in on a 2017 SSBXP this past December. For flooring, we went with the Platnum Seagrass. We love the feel of the seagrass on our feet, but we couldn't justify the extra $800+ at the time for beige over the $0 for the platinum. Needless to say, many others felt the same way because we were notified just last week by Bennington that they are out of the platinum seagrass for the 2017 model year...and ist only February. I would think that's a sign of a reputable company, with a very good upcoming business year.
Anyway, to compensate, they offered up in the email upgrading us to the beige at no additional cost. We are new to Bennington, so our only experience is based on word of mouth recommendation about the AMAZING customer service experiences and quality build that Bennington focuses on.
This was our first interaction with it, and we are very pleased. We didn't have to follow up, request the upgrade, switch to a downgrade (in our mind), etc... They just put it out there right from the start all on their own. That is outstanding customer service!
For us, it also meant we just had a bit of dumb luck and got an upgrade we originally wanted, but couldn't justify in cost at the time. Thank you Bennington!
Anyway, to compensate, they offered up in the email upgrading us to the beige at no additional cost. We are new to Bennington, so our only experience is based on word of mouth recommendation about the AMAZING customer service experiences and quality build that Bennington focuses on.
This was our first interaction with it, and we are very pleased. We didn't have to follow up, request the upgrade, switch to a downgrade (in our mind), etc... They just put it out there right from the start all on their own. That is outstanding customer service!
For us, it also meant we just had a bit of dumb luck and got an upgrade we originally wanted, but couldn't justify in cost at the time. Thank you Bennington!