Hi All,
We took delivery of our new pontoon in May. There have been a few warranty issues including a pontoon taking on water, blemishes on a couple seats, a knocking noise as I lower the trim and a decal coming off of the throttle mechanism. There was an attempt to fix the leak in June, but it is still an issue. The boat lisps to one side slightly, but enough to notice the difference. The dealer is busy with winterizations and will get to it in the Spring.
We were told that new seat cushions were ordered in June. We checked the status in late July and was told that they were getting ordered that day. When we asked in October we were told that the dealership has it documented but hasn't been conveyed to Bennington yet.
And today, they winterized the engine and we were told that because we beached our pontoon along side of twenty others each weekend, That our thermostat has been wedged open by a rock and has caused condensation which requires 3 oil changes and a thermostat cleaning to resolve the issue. $550.00 our responsibility.
We are disappointed with our first year. We had a different brand for 15 years prior, treated it no differently than this boat and had no issues.
Our biggest concern is that there has been no paper work or warranty documentation provided. I'm told that it doesn't exist and there is only tracking internal to dealers and Bennington.
Does this sound right?
Thank you
We took delivery of our new pontoon in May. There have been a few warranty issues including a pontoon taking on water, blemishes on a couple seats, a knocking noise as I lower the trim and a decal coming off of the throttle mechanism. There was an attempt to fix the leak in June, but it is still an issue. The boat lisps to one side slightly, but enough to notice the difference. The dealer is busy with winterizations and will get to it in the Spring.
We were told that new seat cushions were ordered in June. We checked the status in late July and was told that they were getting ordered that day. When we asked in October we were told that the dealership has it documented but hasn't been conveyed to Bennington yet.
And today, they winterized the engine and we were told that because we beached our pontoon along side of twenty others each weekend, That our thermostat has been wedged open by a rock and has caused condensation which requires 3 oil changes and a thermostat cleaning to resolve the issue. $550.00 our responsibility.
We are disappointed with our first year. We had a different brand for 15 years prior, treated it no differently than this boat and had no issues.
Our biggest concern is that there has been no paper work or warranty documentation provided. I'm told that it doesn't exist and there is only tracking internal to dealers and Bennington.
Does this sound right?
Thank you