Recognizing excellent customer service

goldnrod24

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I just bought a pedestal mounted gas grill. It's made by Springfield Marine Co. Upon opening the box, I noticed the wire grill/grate was missing a weld, rendering it difficult, if not impossible, to use.

I dug around and found a website and then a phone number. I called to explain my situation. Without question, they agreed to send me a replacement grill/grate "no later than the 13th." UPS just dropped it off.

I am a firm believer in telling the world when a company values its customers and stands behind its products.

Thank you, Springfield Marine Co.
 
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