Vikingstaff
Moderator
What would you do in these circumstances?
I’ve eluded a couple of times to the approximately 2.5’ x 1’ blemish defect in my port side pontoon above the water line. It was there when we got the boat last year. Since my first inspection last year I was told by my dealer it would get taken care of, as “Bennington stands by their boats”. As a result, I never made a big deal about it, as I really believed it would eventually be addressed by Bennington.
After over a year of bringing this problem up with my dealer they called me (four weeks ago) and informed me that Bennington had denied any warranty coverage on the defect. I then followed up directly with my regional Bennington representative 3 weeks ago. Three weeks later the following email came back from him today:
“I have talked to our Director and we respectfully, will not be able to do anything as warranty for this, the fit & function of the tube is working.
Thank you”
(I am leaving the representatives name out of it for now, but his name is the ONLY thing I deleted from the above email reply).
Thus, the above email respons is the totality of Bennington’s response to me directly. WT__! I have replied to the email and left of voice mail for him to call me back. As of yet, he has not called me back.
I picked Bennington because I wanted the best I could afford at the time. I custom ordered and paid cash for my 2017 24’ SSBXP SPS after over a year of research, planning, and shopping.
I take workmanship seriously! I take quality control and standing by one’s warranty and product seriously! These were all MAJOR selling points when I switched my boat purchase from either a Manitou or Sweetwater Premium to Bennington in December of 2016.
Now I am left wondering how to handle and what to do about this quality control problem and how to proceed with what still appears to be a warranty issue to me.
I know this much, I will no longer be louding Bennington’s 10 year bow to stern warranty. It sounds good on paper, but is only worthwhile if they actually CORRECT a problem with the boat that was inherent with the boat itself. Apparently my situation is evidence that Bennington doesn’t always honor its warranty.
Pictures below of the asthetic defect:
I’ve eluded a couple of times to the approximately 2.5’ x 1’ blemish defect in my port side pontoon above the water line. It was there when we got the boat last year. Since my first inspection last year I was told by my dealer it would get taken care of, as “Bennington stands by their boats”. As a result, I never made a big deal about it, as I really believed it would eventually be addressed by Bennington.
After over a year of bringing this problem up with my dealer they called me (four weeks ago) and informed me that Bennington had denied any warranty coverage on the defect. I then followed up directly with my regional Bennington representative 3 weeks ago. Three weeks later the following email came back from him today:
“I have talked to our Director and we respectfully, will not be able to do anything as warranty for this, the fit & function of the tube is working.
Thank you”
(I am leaving the representatives name out of it for now, but his name is the ONLY thing I deleted from the above email reply).
Thus, the above email respons is the totality of Bennington’s response to me directly. WT__! I have replied to the email and left of voice mail for him to call me back. As of yet, he has not called me back.
I picked Bennington because I wanted the best I could afford at the time. I custom ordered and paid cash for my 2017 24’ SSBXP SPS after over a year of research, planning, and shopping.
I take workmanship seriously! I take quality control and standing by one’s warranty and product seriously! These were all MAJOR selling points when I switched my boat purchase from either a Manitou or Sweetwater Premium to Bennington in December of 2016.
Now I am left wondering how to handle and what to do about this quality control problem and how to proceed with what still appears to be a warranty issue to me.
I know this much, I will no longer be louding Bennington’s 10 year bow to stern warranty. It sounds good on paper, but is only worthwhile if they actually CORRECT a problem with the boat that was inherent with the boat itself. Apparently my situation is evidence that Bennington doesn’t always honor its warranty.
Pictures below of the asthetic defect: