I've had mine for 3 yrs now.
I am in Columbus, OH so a couple hours away from Elkhart and had a issue where on the underside of the trailer there was a small section of the frame that was not powder coated. I called them up and told them that I had just bought it, and to my surprise they had one of their own drivers come all the way to my house to trade me out for a new trailer.
I was literally shocked as this was the height of Covid! That alone will keep me coming back to PMI if (or shall I say when) I upgrade to a new boat.