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If I remember correctly the arm swings up around past 90 degrees, then pops out, as it’s a slotted swivel connector from arm to seat. You might reach out to Bennington customer service and see if they have an idea if it’s a replacement part or not. The arm on mine was the pin side that mated to the connection on the seat back side.I don't know what the cause is. Is it a simple pin that can be replaced? Does the entire armrest need to be replaced? How do I remove the armrest? I basically know nothing about how to address this.