Let's Talk NEW ORDER SCHEDULING

R

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Hi Rev,
We apologize for the wait on a replacement tube. We received an abnormally high number of tube replacement orders after the wicked storm season last fall and we are still digging out of the backlog. In addition, we are selling an incredible number of triple-tube boats, putting even more pressure on the welding crew. In response to high demand, we are adding manufacturing space (opening a new building this summer) to address the situation.
 

adkboater

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Although the wait stinks....... I’ll take the wait over quality control anyway. Love our Bennington!
 

cwag911

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I’m a Bennington owner just like the rest of the members on here.
But we're not bashing the company as you are. People are trying to help you and explain things to you. I love my boat and it's 12 years old. Show me a 12 year old Premiere or Manitou that holds up as well.
 

Link

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Understand you frustration but thought TB explained the reason for the delay.
 

Rev T

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But we're not bashing the company as you are. People are trying to help you and explain things to you. I love my boat and it's 12 years old. Show me a 12 year old Premiere or Manitou that holds up as well.
So let me get this straight. A Bennington owner (who really loves his boat btw) is not permitted to respectfully ‘bash’ the company’s service or express his concerns on this forum? Guess nobody’s permitted to dampen Benningtons perfect virtual pontoon experience, or your’s for that matter.
And btw The only way your comment holds merit is if you yourself owned those 2 brands for the last 12 years. But you don’t, so probably not smart to make such a comparison.
 

Rev T

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Understand you frustration but thought TB explained the reason for the delay.

An explanation is one thing, but when it includes numbers reflecting company expansion & a ton of triple toon boats being manufactured/sold - how do you think that makes a customer feel knowing he has to wait 6 months for just a single pontoon to repair his boat? Then he deletes my post and my response so no one else can see.
 

Alicedream

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I will be very careful with this post. I have had a few warranty issues the last couple of years and love my Bennington and would never own any other boat. I have been very dissatisfied with the warranty process. It does no good to have a 10 year warranty if it takes a half a year to get parts. I have been waiting 8 months for a Bimini boot. I am hopeful that nothing serious happens to my boat during boating season if it does you know you are out of luck. As I a three time purchaser of Bennington’s, they need to get this fixed. I don’t think it as simple as, but you have a great boat don’t worry about it.
 

Rev T

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I will be very careful with this post. I have had a few warranty issues the last couple of years and love my Bennington and would never own any other boat. I have been very dissatisfied with the warranty process. It does no good to have a 10 year warranty if it takes a half a year to get parts. I have been waiting 8 months for a Bimini boot. I am hopeful that nothing serious happens to my boat during boating season if it does you know you are out of luck. As I a three time purchaser of Bennington’s, they need to get this fixed. I don’t think it as simple as, but you have a great boat don’t worry about it.

I feel for you, specially because it’s a warranty item & not something someone else can just machine or make for you real quick. Not to take away from your issue, but mine is not warrany. I paid almost $4000 for a replacement toon (incl shipping) end of last year and just heard they’re only making it middle of next month. 1 pontoon, yes lol a single pontoon takes 6 months to get. You would think that with all the hundreds of boats that Bennington makes, with many of those having 3 pontoons (that’s now hundreds and hundreds of pontoons that are being made), that it wouldn’t be too much trouble to just make 1 for a customer.
Maybe they’ll take note Alicedream, maybe you’ll get your boot in the next few days and my pontoon shows up out of the blue next week. Or maybe they just delete this entire thread & continue business as usual lol.
 
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Link

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Rev, I winter in Florida and experienced a similar delay for having my roof replaced following the hurricane last September. I came down 2 days before the mandatory evacuation. I lived with a blue tarp covering a hole on my roof after a tornado associated with the hurricane threw a 2x4 into my roof like an arrow piercing the shingles, through the plywood and poked through my living room ceiling. The roofing companies here worked 7 days a week additionally they had trouble getting asphalt shingles as the demand outpaced the shingles company. My roof was finally replaced in February. Many of my neighbors were in the same boat. Many in Texas had the same problem from their hurricane.

Yes it was frustrating but I also understood. Bennington has a large presence in both Texas and Florida and many boats were damaged. Bennington is also expanding its market share in the pontoon marketplace. They are taking action to correct the delay. Hopefully your boat is still useable and you will find some peace on the water
 

Rev T

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Rev, I winter in Florida and experienced a similar delay for having my roof replaced following the hurricane last September. I came down 2 days before the mandatory evacuation. I lived with a blue tarp covering a hole on my roof after a tornado associated with the hurricane threw a 2x4 into my roof like an arrow piercing the shingles, through the plywood and poked through my living room ceiling. The roofing companies here worked 7 days a week additionally they had trouble getting asphalt shingles as the demand outpaced the shingles company. My roof was finally replaced in February. Many of my neighbors were in the same boat. Many in Texas had the same problem from their hurricane.

Yes it was frustrating but I also understood. Bennington has a large presence in both Texas and Florida and many boats were damaged. Bennington is also expanding its market share in the pontoon marketplace. They are taking action to correct the delay. Hopefully your boat is still useable and you will find some peace on the water
 

Jim Rampello

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My boat is being delivered to my lake this Friday 2:30!!!!
 

lakeliving

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I would say all of the above. Their growth rate is exponential and they are maintaining quality.

I didn’t get a chance to read your post that was deleted. Is the boat usable, how was it damaged?
 

Rev T

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The boat can be driven but it wouldn’t be safe to even try. We collided with a partially submerged piling at night. Hit the Starboard pontoon straight on. The boat came to a complete halt after the collision. Severely crushed the pontoon nose, deck, frame & trim. All the welds down the tube length have been compromised. The boat has been the least of my worries. The accident happened with me, my wife & my 10 yr old daughter on board. My wife flew from the rear couch to the floor by the front swinging door. I hit the steering wheel (bending it beyond use). My child flew over the front couch to the front deck by the piling. She was seriously injured, but luckily didn’t fall into the water. It could’ve been worse. God was definitely on our side that evening There was almost no moon that night, & she would have drowned had she gone under.
Since the accident, my wife and daughter are hesitant to climb aboard this boat, even after it’s repaired. They want a new, different color pontoon with a completely different layout. My wife has already picked out the 2018 25SS swingback from our local Bennington dealer. So my plan is to repair the old boat and then sell it ASAP. But after what I’m going through with this tube order I’m hesitant to do business with Bennington again.
 

lakeliving

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Wow. That was some impact! Hopefully everyone makes a full recovery. I can’t understand the emotion behind this accident. Stories like this confirm why I don’t go fast at night.

I would want a new boat as well but don’t rule out Bennington for the next one. They do build the best pontoon out there and based on my experience they try their best to make it right. Mine was rebuilt from the crossmembers up. Luckily it wasn’t due to a collision but it was still irritating to deal with. The wait was worth it though as we now have a great boat and have made great family memories.

I would bet things would have been a lot worse if you were on a different brand boat as their construction methods aren’t as robust. That subaru commercial “they lived” comes to mind. I’m not aware of any collision testing for boats but it does make a difference when you know what hits the fan.
 

SEMPERFI8387

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This issue has had enough information and comments posted concerning the tube. Any further comments or posts pertaining to Bennington will be deleted.
 
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Jim Rampello

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How fast were you traveling?? Seems like a lot of damage, at night I would be going idle speed. Glad everyone is OK
 
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