Kells
Well-Known Member
Hello All,
I have an issue that may or may not be an issue at all, but i'm nervous about it and I don't want to be taken advantage of so I'm posting this.
First I want to state the dealer has been great and very responsive returning calls and emails, I even purchased the boat from the Owner's son directly as he was covering for my sales guy while he was out. So i'm not complaining about them, but I have some concerns and I have not been able to contact Bennington directly (they just forward to my dealer). I am hoping for some some unbiased feedback from the awesome members of this forum (and Bennington directly if possible).
I purchased my boat from a dealer last month, it was a 2013 floor model 2550 GSR. I was going to purchase a new 2014 originally and one thing I needed to have was the Stowable Sun Lounge option.
That option was was not on this 2013 floor model I purchased, but I said I needed this, and to close the deal the Manager said they would add it. It seemed like a great deal so I signed, took delivery and i'm loving the boat so far BUT I still don't have the Stowable sun lounge, and there are a few other things i'm addressing that need to be fixed also...
At closing I was told the sun lounge was being ordered and they would come install it dockside in about 2 weeks.
1 week later i'm being told it may take a little longer to get the lounge in because they are waiting on Bennignton to confirm a few things...
2 weeks later i'm being told that Bennington advised them it cannot be added without replacing the entire bow of boat, and needed to be included during manufacturing.
2.5 weeks later I am told they are going to order it anyway, and they have a tech that said it would be no problem to modify the existing seats (it was just some support bars or something I was told)
Here we are 3 weeks later and Its not installed yet, and i'm wondering if this being handled correctly...
I'm kind of upset because it's nearly a month now and i'm making a payment on a boat that isn't exactly the boat I purchased. This is slightly off topic but I'm also still waiting on them to come fix some things that I addressed with them within a few days of purchase (broken table, 2nd battery option was never hooked up, mooring cover missing a snap, and a torn near vent, and a couple things I'm going to be adding to the list including bow gate seat that does not fit, and occasional engine beeping that I cannot turn off without cutting the engine)
What is your opinion of the situation, is this being handled correctly and within Bennington's guidelines? Will this compromise my warranty? is there an option to rescind the deal because of these issues?
Again, I've tried to contact bennington but I was auto-forwarded to my dealer...
Any advice / comments is appreciated on what I should do.
Thank you,
I have an issue that may or may not be an issue at all, but i'm nervous about it and I don't want to be taken advantage of so I'm posting this.
First I want to state the dealer has been great and very responsive returning calls and emails, I even purchased the boat from the Owner's son directly as he was covering for my sales guy while he was out. So i'm not complaining about them, but I have some concerns and I have not been able to contact Bennington directly (they just forward to my dealer). I am hoping for some some unbiased feedback from the awesome members of this forum (and Bennington directly if possible).
I purchased my boat from a dealer last month, it was a 2013 floor model 2550 GSR. I was going to purchase a new 2014 originally and one thing I needed to have was the Stowable Sun Lounge option.
That option was was not on this 2013 floor model I purchased, but I said I needed this, and to close the deal the Manager said they would add it. It seemed like a great deal so I signed, took delivery and i'm loving the boat so far BUT I still don't have the Stowable sun lounge, and there are a few other things i'm addressing that need to be fixed also...
At closing I was told the sun lounge was being ordered and they would come install it dockside in about 2 weeks.
1 week later i'm being told it may take a little longer to get the lounge in because they are waiting on Bennignton to confirm a few things...
2 weeks later i'm being told that Bennington advised them it cannot be added without replacing the entire bow of boat, and needed to be included during manufacturing.
2.5 weeks later I am told they are going to order it anyway, and they have a tech that said it would be no problem to modify the existing seats (it was just some support bars or something I was told)
Here we are 3 weeks later and Its not installed yet, and i'm wondering if this being handled correctly...
I'm kind of upset because it's nearly a month now and i'm making a payment on a boat that isn't exactly the boat I purchased. This is slightly off topic but I'm also still waiting on them to come fix some things that I addressed with them within a few days of purchase (broken table, 2nd battery option was never hooked up, mooring cover missing a snap, and a torn near vent, and a couple things I'm going to be adding to the list including bow gate seat that does not fit, and occasional engine beeping that I cannot turn off without cutting the engine)
What is your opinion of the situation, is this being handled correctly and within Bennington's guidelines? Will this compromise my warranty? is there an option to rescind the deal because of these issues?
Again, I've tried to contact bennington but I was auto-forwarded to my dealer...
Any advice / comments is appreciated on what I should do.
Thank you,